User Level

This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.

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CALL TIME AND CHANNELS:

Agent Talk Time and Status

This section will show you all of the total number of calls and call durations by status of inbound and outbound calls handled by this agent during the selected time range. This data is based upon call log data, not agent activity log data, which is separate and may not show the same call durations.

STATUS
COUNT
HOURS:MM:SS

TOTALS:

0

0:00:0

LAST 1000 CALLS FOR DATE RANGE:

Closer In-Group Selection Logs

This section will show the In-Groups, Email-Groups and Chat-Groups that the agent is set to receive calls from after they log into the agent screen.

DATE TIME = The date-time-stamp when the specific agent selection action was completed.
CAMPAIGN = The campaign the agent was logging into.
BLEND = Whether the agent was set to also take outbound calls during this sesstion, 1 = Yes, 2 = No.
GROUPS = The list of In-Groups, Email-Groups and Chat-Groups that the agent is set to receive calls from starting at this selection record time.
MANAGER = If a manager has used the Real-Time Report to modify the agent selected in-groups, the user ID of the manager will appear in this column.

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NUMBER
CHANNEL GROUP
DATE
LENGTH(MIN.)

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