User ID Start:
(numbers only, incremented, must be an existing vicidial user)
This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
Number of Lines:
(description of group)
This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.
Server IP:
If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.
External Extension:
(dial plan number dialed to reach agents)
Extension Group:
This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.
Status:
Campaign:
Inbound Groups:
Here is where you can set a default phone login value for when the user logs into the agent screen. This value will populate the phone_login automatically when the user logs in with their user-pass-campaign in the agent login screen.
NOTE: It can take up to 30 seconds for changes submitted on this screen to go live
