Phone Extension:
This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
Dial Plan Number:
(digits only)
This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.
Voicemail Box:
Outbound CallerID:
Outbound Alt CallerID:
optional (digits only)
Admin User Group:
If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.
Phone IP address:
(optional)
This field is where you put the users full name. Must be at least 2 characters in length.
Computer IP address:
Server IP:
This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.
Agent Screen Login:
Here is where you can set a default phone login value for when the user logs into the agent screen. This value will populate the phone_login automatically when the user logs in with their user-pass-campaign in the agent login screen.
Login Password:
Here is where you can set a default phone pass value for when the user logs into the agent screen. This value will populate the phone_pass automatically when the user logs in with their user-pass-campaign in the agent login screen.
Registration Password:
Set As Webphone:
This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL.
Webphone Dialpad:
Webphone Auto-Answer:
Webphone Dialbox:
Webphone Mute:
Webphone Volume:
Webphone Debug:
Webphone Layout:
This field can be used by some scripts and functions, like dispo_send_email.php and two-factor-authentication, referenced by the --A--agent_email--B-- variable.
Use External Server IP:
This field can be used by two-factor-authentication, if your system is configured for it.
Status:
These are optional fields.
Active Account:
Phone Type:
This menu allows you to choose the location for this user. This location can be used by some reports in the system. The options for this menu are defined in the USER_LOCATIONS_SYSTEM Settings Container in the Admin - Settings Containers web admin page. The format for this container is -location|description- without the dashes. Locations and their Descriptions must each be less than 100 characters in length. default is -blank-.
Full Name:
Email:
Delete Voicemail After Email:
Voicemail Zone:
Voicemail Options:
Optional alternative name used for agent when chatting with customers in the customer website chat feature. Only used if populated.
Voicemail Instructions:
Show VM on Summary Screen:
Unavailable Dialplan Forward:
context:
Music on Hold Suggest:
1
1000
XXX
ABC@YAHOO.COM
Company:
Picture:
New Messages:
Old Messages:
Client Protocol:
Local GMT:
(Do NOT Adjust for DST)
Phone Ring Timeout:
On-Hook Agent:
Manager Login:
Manager Secret:
Agent Default User:
Agent Default Pass:
Agent Default Campaign:
Park Exten:
Conf Exten:
Agent Park Exten:
Agent Park File:
Monitor Prefix:
Recording Exten:
VMailMain Exten:
VMailDump Exten:
VMailDump Exten NI:
Exten Context:
Phone Context:
Allowed Codecs:
Allowed Codecs With Template:
Conf Qualify:
DTMFSend Channel:
Outbound Call Group:
CallerID URL:
Agent Default URL:
NVA Call URL:
NVA Search Method:
NVA Error Filename:
NVA New List ID:
NVA New Phone Code:
NVA New Status:
Call Logging:
User Switching:
Conferencing:
Admin Hang Up:
Admin Hijack:
Admin Monitor:
Call Park:
Updater Check:
AF Logging:
Queue Enabled:
CallerID Popup:
VMail Button:
Fast Refresh:
Fast Refresh Rate:
Persistant MySQL:
Auto Dial Next Number:
Stop Rec after each call:
Enable SIPSAK Messages:
Template ID:
Conf Override:
