Alias ID:
00
This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
Alias Name:
This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.
Admin User Group:
This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.
Phones Logins List:
(comma separated)
This section will show the In-Groups, Email-Groups and Chat-Groups that the agent is set to receive calls from after they log into the agent screen.
DATE TIME = The date-time-stamp when the specific agent selection action was completed.CAMPAIGN = The campaign the agent was logging into.BLEND = Whether the agent was set to also take outbound calls during this sesstion, 1 = Yes, 2 = No.GROUPS = The list of In-Groups, Email-Groups and Chat-Groups that the agent is set to receive calls from starting at this selection record time.MANAGER = If a manager has used the Real-Time Report to modify the agent selected in-groups, the user ID of the manager will appear in this column.
CyburityLLCcom
0
31.171.132.213
SIP
